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Policy - Pelican Dealer

100% Satisfaction Guaranteed!

We want you to be 100% satisfied. PelicanDealer.com guarantees for 30 days all Pelican™ Storm Case™ products.  Please examine your new products right away and keep the original box. If you are not satisfied for any reason, or have any questions or concerns, please let us know by calling  888-222-2762, and we will be happy to discuss alternative options.

PLEASE NOTE:  REFUNDS OR EXCHANGES WILL NOT BE ISSUED FOR PRODUCTS IN OPENED BLISTER PACKAGES OR DAMAGED OR MISSING ORIGINAL MANUFACTURER’S PRODUCT BOXES. REFUNDS OR EXCHANGES WILL BE ISSUED ONLY FOR PRODUCTS THAT ARE RESALEABLE.  CUSTOM ENGRAVED PRODUCTS CANNOT BE RETURNED.

For refunds, please call 888-222-2762 or email customerservice@PelicanDealer.com to receive a Return Materials Authorization Number (RMA#). Then provide us with your name, address and daytime phone #, along with your RMA# on the form included with your order. Place the product(s) back in the original shipping box along with all the paperwork. Address the package to Pelican Dealer, Attn: Returns Department, 613 W. Palmer Street, Saint Marys, KS 66536. Sorry, we cannot accept freight collect or C.O.D. shipments. Items returned without an RMA # will not be accepted.

Manufacturer's Warranty

After 30 days, warranty claims for defects in material manufacturing or workmanship only must be returned to the manufacturer, Pelican Products, Inc. The manufacturer’s warranty continues to remain in full effect subject to specifications. Below is the URL for Pelican.com’s warranty:

Pelican Warranty